Frequently asked questions

Fill out a rental application form online on our website and click on the “Apply” button on the property page. Include the documents mentioned in the application. The submission of your application does not in any way bind our agency if it is not accepted. In addition, any application that does not include all the documents requested will not be processed.

You have the option of contacting us by email, under the “Contact” tab on our website or by using the contact form which will allow you to send your request directly to the relevant department.

Unfortunately, there isn’t one. There is no option to join a waiting list.

You can use a surety company like SmartCaution. On the other hand, Emeria offers you its own service, Passe Location (Rental Pass). This service replaces the rent guarantee and there are no registration fees to join, offering a lower price than a surety company.

Contact the agency responsible for this property at the bottom of the advert under the heading “Your contact person”. Please note: the contact details of the person responsible for visits may be included in the description of the property for rent.

You have the option of getting a declaration of solvency from the Debt Collection Office in your commune or a digital declaration of solvency from Crédit Trust. Crédit Trust is a digital, reliable and secure solution that Emeria recommends and which can be generated in a few clicks.

Rent is payable one month in advance, meaning that your payment must reach us on the 1st of the current month at the latest.

You must send us a request letter signed by the leaseholder(s) and the guarantor. You must also enclose with your letter any relevant documents to update your file (complete application form). The final decision by the owner remains reserved.

You can ask for a copy by email from the agency in your region. You will be asked for a fee for this copy.

You need to enclose the full application of the person interested in your flat with your termination letter (see the point on rental applications). The decision of the owner remains reserved.

You must make your application in writing by sending us the anticipated terms of the sublease as well as the contact details of the sub lessee. In this respect, you must demonstrate that you intend to return to your flat in the short term and that the sublease is thus temporary. The decision of the owner remains reserved.

Termination must be made by registered letter. This letter must be signed by all the signatories of the lease agreement and sent to the lessor within the deadline set in the agreement (per the receipt date). Termination deadlines vary depending on lease agreements. These are determined in the special conditions of your agreement. In the case of early termination, you must comply with a 30-day notice period for the 15th or the end of the month, and present a suitable candidate who is ready to take over the lease under the same conditions.

You must send us a request letter signed by the leaseholder(s). You must also enclose with your letter any relevant documents to update your file (see the point on rental applications). In the case of divorce or marriage, please send us a divorce decree which stipulates who has possession, to whom the lease rights and obligations have been allocated or your marriage certificate. The decision of the owner remains reserved.

The guarantee will be returned at the end of the lease once you have paid all the rent and charges and possible costs to restore the premises.

You can send us a request for assistance using the contact form provided in the client space.

Any request for additional installations must be made in writing to the manager you deal with.

Outside of the opening times of our agencies and only in an emergency, please inform the building concierge of the problem so they can do what is necessary. If they are absent, you can contact the companies mentioned on the notice board in your building. We nonetheless draw your attention to the fact that the costs incurred may possibly be paid by you if there is a fault.

Contact the management immediately during opening hours. They will tell you what steps to take.

You must make a request to your building manager mentioning the reference on your key. The request may be made either by filling out the Assistance Request Form in the client space or sending a written request.

Outside of the opening times of our agencies and only in an emergency, please inform the building concierge of the problem so they can do what is necessary. If they are absent, you can contact the companies mentioned on the notice board in your building. We nonetheless draw your attention to the fact that the costs incurred may possibly be paid by you if there is a fault.

The number of years of the lease is not a paramount criterion for possible works to be carried out in a flat. The tenant must use the property with due care and provide notice of faults that are not imputable to them. As for the lessor, they must maintain the property in a suitable state that is consistent with the purpose for which it is leased. In addition, if there is a fault or malfunction in some appliances, the tenant must inform the management of this so that it can take the necessary action.

A tenant who wants to leave their accommodation early must present at least one new suitable tenant, of good character whom the lessor cannot reasonably reject. This candidate must in addition be prepared to take over the lease under the same conditions. In these circumstances, presentation by the tenant is not enough; they must sign the lease. It is also safer to suggest several candidates insofar as is possible to avoid last-minute withdrawals and negative consequences.

In order to avoid the termination of your lease, you must update your rent payment as soon as possible. As a reminder, rent is payable one month in advance. If you are experiencing financial problems, we actively encourage you to contact your management as soon as possible to deal with the issue and reach an arrangement, insofar as is possible.

A tenant who wants to carry out works in their flat must get the written approval of the lessor. A request should be sent to your management detailing the planned works.

The tenant has the option of being represented. To do this, they must draw up a power of attorney for the third party concerned. This power of attorney must be presented on the day the inventory is drawn up and the third party’s identity must be verified (identity documents).

The limitation period is one year. Nonetheless, the release may be faster if the flat is returned completely clean and without any faults (lack of exit agreement) or if the works undertaken by the tenant are completed and paid for in a shorter time period.

In the event of death, the lease passes to the heirs. They have the option to terminate it by observing the legal notice period for the next legal term. Do not hesitate to contact your management as soon as possible.

You need to contact your bank providing your rent payment slips to set this up.